Shipping

For larger items ie. refidgeration units and other items of this size and weight.

Items are shipped via bulk weight carriers. DHL or other carriers are used based on which is currently deliverying us the best shipping rates.

Smaller Items.

We usually send via the US Postal with Priority Mail or UPS Ground or 3 Day depending on which company gives us the better rates for shipment. Many breakable items are not sent via US Postal because they have a tendency to be less careful with fragile merchandice.

Tax Information

8.25% sales tax will be added for New Yorkers. There is no sales tax for shipment going anywhere outside of New York.

Warranty

Our products are warranted to the original owner for one year from the date of purchase against defects in workmanship and materials. This allows for replacement of any defective component at no charge within the first 1 year. Depending on the damage or claim, IronTap.com will resolve the situation by using one of the following ways. A) Send replacement part or hardware (B) Repair item in our workshop, East Islip NY. (C) Replace with new item. The warranty does not cover damages caused by the effects of normal wear and tear, severe weather occurrences, negligence, misuse, and unauthorized repairs.

Return Policy

We will replace any defective items.

Contact customer service with your return request.

Send package back to shipper (we will provide address).

Replacement merchandice will be sent after received, inspected, and processed.

Thank you for shopping with us.

CANCELLATION POLICY:

A Cancellation fee will be applied for orders placed if the following criteria are not met:

Cancellation arrangements must be made by phone or email with a company representative. Cancellations must be made the same day the order was placed, during business hours of 9:00am to 5:00pm EST

CANCELLATION FEE:

VISA / MASTERCARD - 3% OF TOTAL PURCHASE PRICE.

AMERICAN EXPRESS / DISCOVER - 4% OF TOTAL PURCHASE PRICE.

Any Additional questions, please contact us by e-mail or by phone. E-mail us by clicking here.

Direct Phone: 631.788.8089